1. For Canadian order(s), we mostly shipped Expedited Canada Post, from our facility in Ste-Anne-de-Bellevue (Montreal), Québec, within 24 hrs. We will send an email confirmation complete with tracking number when your order has been shipped. We currently do not require orders to be signed when delivered, however; should customers want the signature required option, a fee of $10.00 will be charged.
2. Pure Origines takes no responsibility for shipments that are lost, damaged, or delayed. Pure Origines does not use insurance on any shipment(s). If you require insurance on your shipment please advise us on your order form.
3. For any Canadian, alternative shipping methods are available upon request. Please note; Pure Origines will not be responsible for any shipment(s) arranged by our customers that include customers using their own shipping account, their own courier or a third party. Pure Origines will request a waiver to be signed to ensure that we are not held responsible for any shipment issue outside of our control.
4. Canadian residents should receive their order(s) within 5 to 8 business days. During the holiday season and National holidays, there may be additional shipping delays. If you haven’t received your order within 14 business days please contact Pure Origines at 514-708-6469 or firstname.lastname@example.org so we could look into it.
Pure Origines, for all your Aromatherapy needs.